Support Service
Welcome to Ping32 Support
Fundamental
Advanced
Customized
Provide paid subscription services and support.
Provide basic support and services throughout the product life cycle.
Basic
Advanced support and services for Ping32 Basic Edition.Professional
Advanced support and services for Ping32 Professional Edition.Product customization and business integration based on customer needs and scenarios.
Support Services
Telephone
Email
IM Software
Product Update
Response Time
Initial response time target for major issues
4 hours in workdays
1 hour
15 minites
Provide full-day support for issues with significant impact in workdays
Provide 24x7x365 full-day support for issues with significant impact
Product Customization and Business Integration
Feature Customization and Adjustments
Web Hook
Business System Integration
Report Technical Support Issues
Price
Time Limit for Acceptance
By year
By year
At least 1 year
Annual Fee
Free
15% of the Contract Amount
15% of the Contract Amount
Based on the result of our evaluation
Please contact our business consultants to subscribe to Advanced Support Services.
* The product upgrade service is free of charge within one year from the date of purchase.The support cycle is unlimited upgrade support within one year from the date of payment.
* Please contact our business consultants for detailed service support terms.
