Fundamental Advanced Customized Contact Us Provide paid subscription services and support. Contact Us Provide basic support and services throughout the product life cycle. Basic Advanced support and services for Ping32 Basic Edition. Professional Advanced support and services for Ping32 Professional Edition. Product customization and business integration based on customer needs and scenarios. Support Services Telephone Email IM Software Product Update Response Time Initial response time target for major issues 4 hours in workdays 1 hour 15 minites Provide full-day support for issues with significant impact in workdays Provide 24x7x365 full-day support for issues with significant impact Product Customization and Business Integration Feature Customization and Adjustments Web Hook Business System Integration Report Technical Support Issues Price Time Limit for Acceptance By year By year At least 1 year Annual Fee Free 15% of the Contract Amount 15% of the Contract Amount Based on the result of our evaluation Please contact our business consultants to subscribe to Advanced Support Services. Contact Us * The product upgrade service is free of charge within one year from the date of purchase.The support cycle is unlimited upgrade support within one year from the date of payment. * Please contact our business consultants for detailed service support terms.